KYC & AML Policy

In practice, KYC at Canadian Financial Access Program means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction are at odds, the AML rules prevail. That can result in a postponed transaction, a demand for further documentation, or a frozen account until the issue is clarified.

1. 01

   Legal obligation

   Services that manage or facilitate the movement of client funds are typically obligated to establish the identity of their clients before delivering the service. This is mandatory and is applied uniformly to all accounts without exclusion.

2. 02

   Protecting your money

   Verification connects an account to one identifiable proprietor. It significantly reduces the risk of account takeover, and it guarantees that withdrawals can only be returned to a payment method verified to be yours.

3. 03

   Keeping the platform clean

   Screening excludes sanctioned entities and opaque corporate structures from the platform, which safeguards all other clients on it.

4. 04

   Faster payouts later

   An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Proof that the payment method belongs to you. For a card, that is ordinarily a photograph of the card displaying your name, the opening six and closing four digits and the expiration date, with the intermediate digits and the CVV masked. For a transfer from a bank account, that is a record or statement issued in your name displaying the account number. For a digital wallet, a capture of the account settings showing your name and the account number.

Formats and file size

Upload caps, permitted document formats and any further verification requests are provided in the verification area of your account. Documents in a language divergent from the account language may need a certified translation; the compliance division will notify you if that is the case.

1. 01

   Register

   Register the account with your legal name, birth date, residence jurisdiction, email and mobile. Information that diverges from your documentation is the primary reason for postponement.

2. 02

   Confirm contact details

   Authenticate your email and, if asked, your mobile number. This shows the communication channels are under your management.

3. 03

   Upload your identity document

   Provide the sections that display your photo and identifying information. Some reviews include a brief animation or photo verification step to verify the document is held by the documented person.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You receive a notification once the account status changes. The current status is always visible in the verification area of your account.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Legible, thorough, unaltered submissions are processed with the greatest speed.
• Applications received outside operating hours are lined up for the following business day.
• In-depth evaluation, when necessary, extends the timeline and is communicated to you.

If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A demand for updated credentials or an account of the foundation of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Personal identification details and transaction logs are archived for the duration mandated by relevant regulation following the business engagement concludes, and are administered in accordance with our Privacy Policy. In particular circumstances the regulation prevents us from disclosing to a client that a filing has been submitted.

• Provide truthful, timely and comprehensive details, maintaining accuracy and currency.
• Use only your own funds and your own payment instruments - never someone else's.
• Maintain a single account only, and safeguard your login information from disclosure.
• Respond to document requests within the timeframe stated in the request.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

Licenses & regulatory information